Subscription Churn

Stop losing subscribers to bad timing

Fixed delivery schedules don't match how people actually consume products. Customers cancel when product piles up or they run out too early. AudienceTap replaces rigid schedules with AI-timed reorder prompts that match each customer's real pace.

14-day free trial | No contract | 500 free messaging credits

The problem

Fixed schedules miss the mark

A "30-day supply" lasts some customers 20 days and others 45. When the next shipment arrives too early or too late, customers feel like the subscription isn't working for them.

Product piles up

Customers open their cabinet and see three unopened bags. They pause or cancel — not because they don't want the product, but because the timing is wrong.

40%+ churn in 90 days

Most subscription churn happens in the first three months, before customers have settled into a consumption pattern. They commit before they know their own pace.

Replace rigid schedules with intelligent timing

AudienceTap's AI-timed replenishment learns when each customer actually needs more product — then sends a reorder text at the right moment. Customers buy when they're ready, not when a calendar says they should.

1

AI learns each customer's consumption pace

After initial purchases, AudienceTap tracks how quickly each customer goes through each product. One person finishes coffee in 10 days, another in 3 weeks — the system learns both patterns.

2

Personalized reorder prompts arrive at the right time

When the AI predicts a customer is running low, they receive a text: "Running low on your Ethiopian Blend? Reply YES to reorder." Timing adapts as their pattern evolves.

3

Customers reorder with a reply

No subscription to manage, no login required, no checkout page. The customer replies to the text and their stored payment method is charged. Order syncs to Shopify.

4

Introduce subscriptions when habits are proven

After customers have reordered naturally 3–5 times, you know their real cadence. Introduce a subscription now and churn drops — because the timing is proven, not guessed.

40%+

Typical subscription churn

in the first 90 days

5.5%

Text-to-buy conversion rate

vs 0.12% for SMS links

3x

More spend from text buyers

compared to average customers

$2.01

Revenue per text

vs $0.16 for SMS campaigns

Frequently asked questions

No. AudienceTap works alongside subscription tools like Recharge or Skio. Many brands use AI-timed reorder prompts as a bridge — customers build natural habits through text-based reorders, then transition to a subscription once their consumption pattern is established.

Two key differences: timing and friction. AI-timed prompts arrive when each customer actually needs more (not on a generic schedule), and customers reorder by replying to a text instead of clicking through to a checkout page.

The system starts making predictions after a customer's first repeat purchase establishes a baseline. Accuracy improves with each subsequent purchase as the model refines its understanding of that customer's specific consumption pattern.

They simply don't reply. There's no subscription to pause or cancel. The system notes the skip and adjusts future timing. Zero commitment, zero pressure.

The AI weights recent purchases more heavily than older ones, so it adapts naturally as habits change. If a customer orders more frequently in winter and slows down in summer, the timing of reorder prompts shifts accordingly — no manual adjustment needed.

No. Replenishment drops are designed for customers who are not currently on a subscription. The system excludes subscription-based orders entirely. It targets one-time and occasional purchasers to build natural reorder habits. If a customer later moves to a formal subscription, replenishment automations stop automatically.

Yes. You can configure minimum and maximum reorder windows on each individual product and variant. This gives you full control — for example, "never prompt before 14 days" or "always prompt within 45 days" — while the AI optimizes timing within those boundaries.

Just the Shopify integration. Shopify provides order history, including both subscription and non-subscription orders. The system analyzes sales volume, reorder frequency, and products with high one-time purchase rates but low subscription uptake to recommend the best candidates for replenishment drops. You choose which products and variants to activate.

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