Recover abandoned carts with a single text
When a customer abandons checkout, AudienceTap sends a text with their cart details. They complete the purchase by replying — no links, no redirects, no cart page. The conversation is the checkout.
14-day free trial | No contract | 500 free messaging credits
Skincare Cart Recovery
Trusted by leading DTC brands
Cart recovery emails and SMS links don't recover carts
7 out of 10 shoppers abandon their cart. The industry's answer? Send them a link back to the same broken checkout. Here's how that plays out.
A customer abandons their cart on your site
They got distracted, hit unexpected shipping costs, or had second thoughts. Whatever the reason, 70% of carts end this way. The intent was there — the checkout killed it.
70% average cart abandonment rate
You send a recovery email — or an SMS with a link
Your abandoned cart flow fires. An email lands in a promotions tab. Maybe an SMS goes out with a link. Either way, you are asking the customer to go back to the same checkout that already failed once.
Recovery emails average a 1.5% conversion rate
The customer ignores it — or clicks and drops off again
Even if they open the message, you are sending them back through the same funnel. Same form fields, same friction, same result. The window of intent closes a little more with every hour.
Only 3.8% of cart recovery emails are even clicked
Industry benchmarks from Baymard Institute and 2026 Ecommerce Marketing Report.
What if abandoned carts recovered themselves inside a text conversation?
Instead of sending customers back to a checkout page, AudienceTap texts them their cart and lets them complete the purchase by replying. No links. No redirects. The sale closes in the conversation.
Your customer sees their cart, replies YES, and the order is placed — all before they put their phone down.
Recovery rate
Email recovery
1.5%
recovery rate
SMS with links
8-12%
recovery rate
AudienceTap
33%+
recovery rate
Customer experience
Email recovery
- 1Open email in promotions tab
- 2Click link to cart page
- 3Re-enter payment info
- 4Hope they finish this time
SMS with links
- 1Open text, tap link
- 2Wait for page to load
- 3Navigate back to checkout
- 4Complete the same form again
AudienceTap
- 1Open text, see their cart
- 2Reply YES
- 3Order confirmed
Email benchmarks from Klaviyo. SMS recovery benchmarks from industry reports. AudienceTap data based on merchant performance.
Every recovered order is tied to the exact message that caused it — no last-click guessing, no double-counting with email.
Four steps to a recovered cart.
Cart is abandoned on your site
AudienceTap detects the abandoned checkout through your Shopify integration. Cart contents, quantities, and pricing are captured automatically.
Customer gets a text with their cart
Within your chosen window — 30 minutes to 1 hour — the customer receives a text showing exactly what they left behind. Item names, quantities, and total.
They reply to complete the purchase
The customer replies YES to check out. Card on file is charged instantly. New customers complete a one-time secure checkout, then buy by text from then on.
Order syncs, everyone moves on
The recovered order flows into Shopify. Inventory updates. Data syncs to Klaviyo. The customer gets a confirmation — all without visiting a single web page.
Not just a recovery text. A shopping agent.
Most cart recovery tools send a static message with a link. AudienceTap goes further. Our AI shopping agent turns the recovery text into a two-way conversation where customers can ask questions, adjust their cart, and check out — all in the same thread.
Answer product questions
Sizing, ingredients, compatibility — the AI pulls from your product catalog to answer in real time.
Modify the cart in-thread
Customer wants to swap a color, add another item, or remove something? The AI handles it without leaving the conversation.
Personalized recommendations
Based on browsing history and cart contents, the agent suggests complementary products and upsells.
Complete checkout by reply
Once the customer is ready, they reply to confirm. Payment is captured, the order is placed, and it syncs to Shopify.
AI Shopping Agent
Cart recovery conversation
Hey Sarah! You left some items in your cart:
- - Hydrating Face Cream ($42)
- - Vitamin C Serum ($38)
Want to check out? Or I can answer any questions about these products.
The Hydrating Face Cream is fragrance-free and dermatologist tested — one of our best sellers for sensitive skin. Want to keep it in your cart?
Done! I've added the Revitalizing Eye Cream ($28) to your cart.
Updated total: $108
Reply YES to check out.
Order confirmed!
You'll get a shipping notification soon.
SMS recovery tools still send links. We eliminated the link.
Other SMS recovery tools open a conversation — then send the customer back to a checkout page to finish. AudienceTap completes the entire transaction inside the text thread.
Cart recovery message
Text with a link to cart page
How the customer checks out
Click link, load page, re-enter payment
AI conversation
AI writes the initial message
Cart modifications
Customer must go to site to change cart
Attribution
Click-based, shared with email
Checkout experience
Redirect to web checkout
Cart recovery message
Text with full cart details — no link needed
How the customer checks out
Reply YES in the text thread
AI conversation
AI shopping agent answers questions, modifies cart, recommends products
Cart modifications
Customer updates cart by chatting in-thread
Attribution
Direct — every order tied to the exact recovery text
Checkout experience
Text-to-Buy checkout — no pages, no forms
33%+
Cart recovery rate
vs. 1.5% for email recovery
98%
Text open rate
vs. 15-25% for email
<3 min
Median response time
from recovery text to completed order
100%
Clear attribution
every order tied to the exact message
Cart recovery that syncs with your ecommerce stack
AudienceTap connects to Shopify for cart data and order sync, processes payments through Stripe, and pushes recovered-order data to Klaviyo. Your existing abandoned cart email flows stay exactly as they are.
The customer already chose your product once. The recovery message should make it effortless to say yes again.
No links. No cart page. Just recovered revenue.
Questions about Abandoned Cart Recovery
Cart Recovery
You control the timing. Most merchants send the first recovery text between 30 minutes and 1 hour after abandonment. AudienceTap lets you configure the delay and set follow-up sequences.
AudienceTap checks order status in real time through Shopify. If the customer has already completed their purchase via your website or an email flow, the recovery text is automatically suppressed.
AudienceTap layers on top of your existing recovery flows. Keep your Klaviyo or email-based abandoned cart sequences running — AudienceTap handles the text-based recovery channel separately, and both channels coordinate through Shopify order data to avoid duplicate messages.
AI Shopping Agent
The AI agent can answer product questions using your catalog data, add or remove items from the cart, suggest complementary products, apply discount codes, and guide the customer through checkout — all within the text conversation.
If the AI encounters a question outside its knowledge, it flags the conversation for your team to pick up. You always have visibility into active recovery conversations and can step in at any time.
Trust & Security
Yes. First-time text purchases happen through a secure, branded checkout where payment details are collected and stored safely. After that, customers complete purchases by replying to a text using their stored payment method — the same flow used by our Text-to-Buy Drops, which have processed over $18M in sales.
All payment processing goes through Stripe or Authorize.net. Card details are tokenized and never stored in plain text. The checkout experience meets the same PCI compliance standards as any major ecommerce platform.
Your Existing Stack
No. AudienceTap runs on its own dedicated phone number and layers on top of your current SMS program. Keep using Klaviyo, Postscript, or Attentive for campaigns while AudienceTap handles cart recovery transactions.
Through our Shopify integration. When a customer abandons checkout, Shopify notifies AudienceTap with the cart contents, customer contact info, and pricing. Setup takes minutes — no custom development required.
Ready to see if AudienceTap is right for you?
Try a live demo on your phone
Enter your number to experience a Text-to-Buy flow firsthand.
Speak to an expert
Get a free 1-on-1 consultation with personalized setup recommendations for your brand.
