Recover abandoned carts without sending them back to checkout

AudienceTap runs alongside your existing email and Klaviyo recovery flows. Text-based recovery is faster (SMS reaches customers in minutes vs hours for email) and converts higher (customers reply instead of clicking back to checkout). Many brands run both for maximum recovery.

Text-based cart recovery converts highest for existing AudienceTap subscribers with a stored payment method — they reply and the purchase is done. For first-time text buyers, the cart recovery text leads to a secure checkout that also sets up their text-to-buy profile for future purchases.

Recovery timing is configurable. Most brands send the recovery text within 30–60 minutes of abandonment — fast enough to catch the customer while intent is still warm, with enough delay to avoid messaging someone who was just briefly interrupted.

Yes. You control the text copy, timing, and which products trigger recovery flows. The message can reference specific cart contents and include personalized offers if desired.

AudienceTap recovers abandoned carts from Shopify as well as AudienceTap-based carts — for example, when a customer starts a text-to-buy checkout but doesn't complete it.

Yes. You can include discounts or incentives in the cart recovery message, and the discount is applied automatically when the customer replies to complete the purchase. No code entry needed.

Multi-item carts are fully supported. The recovery text includes the cart contents and the customer can complete the full order by replying — it's not limited to single-product carts.

No. Due to text message marketing regulations, cart recovery texts can only be sent to customers who are already AudienceTap text subscribers. This is why list growth is critical — the larger your text subscriber base, the more carts you can recover.