Turn one-time buyers into repeat customers
AudienceTap learns when each customer needs to reorder and sends a perfectly-timed text. They reply “yes” and it's done — no subscriptions, no carts, no checkout pages.
46x higher than traditional SMS campaigns
14-day free trial | No contract | 500 free messaging credits
Coffee Replenishment
Trusted by leading DTC brands
The repeat purchase gap is costing you revenue
Most customers love your product. They just forget to come back. And the tools you have aren't solving it.
A customer buys your product and loves it
They had a great experience. They plan to buy again. But life gets busy and the moment passes. No one reminds them at the right time.
60% of first-time buyers never return
You send a generic email reminder weeks later
By the time your reorder email arrives, the customer has already bought from someone else — or it sits unopened in a promotions tab.
15-25% email open rate vs. 98% SMS
You push subscriptions, but most customers won't commit
Subscribe-and-save demands commitment before customers know their own rhythm. Fixed delivery schedules pile up unused product or leave them empty-handed. Subscription churn hits 40%+ in the first 3 months.
40%+ subscription churn in first 90 days
Based on average DTC ecommerce benchmarks. Subscription churn data from industry reports.
What if you could text each customer at exactly the right moment to reorder?
AudienceTap tracks real purchase history and learns each customer's consumption pattern — per product, per person. When they're about to run out, we send a replenishment text. They reply to reorder. That's it.
No guessing. No fixed schedules. No subscriptions to cancel. Just a helpful nudge and a one-reply checkout.
Reorder approaches compared
Email reminders
Method
Fixed intervals
Timing
Guess when to send
Conversion
Low open rates
Buried in promotions tab
Subscribe & Save
Method
Fixed schedules
Timing
Customer picks a cadence
Conversion
40%+ churn
Too much commitment too soon
AI Reorder via Text
Method
Learns real patterns
Timing
Per customer per SKU
Conversion
Reply to reorder
Subscription convenience, zero commitment
Every reorder is tied to the exact text that triggered it — no last-click guessing, no double-counting with email.
Four steps to automated repeat revenue.
Customer makes a first purchase
Through your store, a drop, or a text — once a customer buys, AudienceTap starts learning their consumption pattern for that product.
AI learns when they need more
Our AI analyzes real purchase data per customer per SKU. No fixed intervals. Timing adapts as their buying pattern evolves.
A replenishment text arrives at the right moment
Before they run out, a personalized text asks if they'd like to reorder. "Running low on Ethiopian Blend? Reply YES or a quantity."
They reply and it's done
Customer replies "yes" or "2" — payment is charged, the order syncs to Shopify, and a confirmation is sent. Arrives before they run out.
Every product customers buy again, one reply to reorder
If your customers run out, use up, or consume your products — AI-timed reorders make repeat purchases effortless.
Coffee & Tea Replenishment
A 12oz bag lasts about 2-3 weeks for most customers — but not all. AudienceTap learns each customer's pace and sends a reorder text right before they run out.
- Personalized timing based on bag size and consumption rate
- Turns weekly drop buyers into consistent reorderers
- Bridges one-time purchases to eventual subscriptions
3x
More spend from TTB customers
Customers who buy via Text-to-Buy spend 3x more overall
98%
SMS open rate
vs 15-25% for email reminders
5.5%
Avg conversion rate
46x higher than traditional SMS campaigns
28x
Return on investment
Average ROI across AudienceTap merchants
“I've been amazed at how many sales AudienceTap has brought into my business! Customers who used to come in once every couple of months are now buying each week.”
Subscriptions demand commitment. Reorders earn loyalty.
Many customers will never subscribe — not because they don't love your product, but because fixed schedules and auto-charges feel like too much. Reorder Automation captures that revenue and builds the habit that makes subscriptions work later.
Customer commitment
Requires upfront commitment before they know their rhythm
Delivery timing
Fixed schedule that rarely matches actual consumption
When they need more or less
Skips, pauses, and "too much product" frustration
Checkout experience
Manage subscriptions through a portal or account page
Churn
40%+ cancel within the first 90 days
Path to subscription
Pushed too early, before the habit is formed
40%+ of subscribers cancel within 90 days
Customer commitment
Zero commitment — customers reorder when they want to
Delivery timing
AI learns real usage patterns per customer per product
When they need more or less
Customer simply replies when they're ready — no surplus
Checkout experience
Reply to a text. That's the entire checkout.
Churn
No subscription to cancel — customers just keep buying
Path to subscription
Natural bridge — offer subscriptions after 3-4 reorders
Customers who reorder 3-4x are far more likely to subscribe when offered
Reorders that sync with your ecommerce stack
AudienceTap runs on its own dedicated number — your existing Klaviyo or Postscript flows stay exactly as they are. We handle reorder transactions, payment capture, and Shopify fulfillment sync.
Your best customers don't want to subscribe. They want to reorder when they're ready — and you should make that effortless.
No subscriptions. No cart. Just a reply and it's on its way.
Questions about Reorder Automation
How It Works
Our AI analyzes each customer's real purchase history per product. Instead of guessing or using fixed intervals, we learn actual consumption patterns and adjust timing as they evolve. A customer who goes through a bag of coffee in 10 days gets a different prompt than one who takes 3 weeks.
The customer receives a text like "Running low on Ethiopian Blend? Reply YES to reorder or tell us how many." They reply "yes" or a quantity, payment is charged to their card on file, and the order syncs to Shopify for fulfillment. They get a confirmation text and tracking number — all inside the same conversation.
They can simply ignore the text or reply that they're not ready. The AI adjusts its timing for next time. There's no pressure, no recurring charge, and no subscription to cancel. It's a suggestion, not an obligation.
Subscriptions & Reorders
No — it's designed to complement them. Many brands use reorder automation as a bridge: customers who reorder naturally 3-4 times are far more likely to convert to a subscription when offered. You're building the habit first, then making the subscription offer when it actually makes sense.
Subscribe-and-save asks for commitment upfront and delivers on fixed schedules that rarely match real consumption. Reorder Automation learns actual usage patterns, sends a prompt at the right moment, and lets the customer decide each time. It's the convenience of a subscription without the friction or churn.
Trust & Security
Yes. First-time purchases happen through a secure, branded checkout on your subdomain where payment details are collected and stored safely. After that, customers reorder by replying to a text using their stored payment method — just like reordering from any app.
The first purchase happens through a secure, mobile-first checkout that lives on your branded subdomain. Payment info, shipping address, and preferences are saved. Every reorder after that is a single reply.
Your Existing Stack
No. AudienceTap layers on top of your current SMS program. Keep using Klaviyo, Postscript, or Attentive for campaigns while AudienceTap handles transactional reorders on a separate dedicated number.
Every reorder creates a standard Shopify order that flows into your existing fulfillment workflow. Inventory updates in real time. Data syncs to Klaviyo. There's nothing to reconcile or clean up.
Ready to see if AudienceTap is right for you?
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