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General Settings
Message Center

Message Center Guide

July 2, 2024

Table of contents


Your Guide to the Message Center

The Message Center is designed to help you manage customer communications efficiently. It features two main folders: Chats and All Messages. Here's a clear and straightforward guide to using it.

All Messages Folder

This folder captures all inbound messages from your customers.


  • All Inbound Messages: Every message your customers send.
  • Automated Responses: Messages the system understands and handles automatically, such as order confirmations or common queries.
  • Excludes Outbound Messages: This keeps the folder focused and uncluttered.

Chats Folder

This folder highlights messages that need your attention because the system doesn’t understand them.


  • Unclear Messages: Questions or comments that the system can't process automatically, such as detailed inquiries or ambiguous requests.
  • Non-Text Messages: Emojis, reactions, or any non-standard text inputs.

Notification System

  • Get notified via email when a new message arrives in the Chats folder. The email includes a direct link to the specific message.
  • Receive notifications on the mobile app, enabling you to respond quickly from anywhere.

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