General FAQs
Last updated February 14, 2026
Q&A's
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How do I import my contact information into Audience Tap?
- Contacts > My List > Import. Select which data sets you'd like to see imported into AudienceTap.
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Can we send test texts?
- Yes! To do this you can create a new segment in the contacts section and title it "Test Segment" add a condition of Mobile Number and manually enter the numbers you want to send the test text to. If you are already a contact in AuienceTap you can also add a segment condition based on the users name. Create a quick test campaign, chose the proper recipient segment and hit send!
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How do we keep track of people who received our discount ?
- In the coupons section under Contacts - you can view the subscribers of who has received your Coupon and the number of people who have used it.
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Do we need to have the product active in our Shopify store?
- The product needs to exist in Shopify but can be in a draft state or hidden from the "online store" channel. This will hide the product on your website while keeping it available in your Shopify catalog.