Customers simply send a text message to your existing business phone number. The AI agent will respond immediately and guide them through building their order step-by-step through a natural conversation.

Customers text your existing business landline number - the same number they would call. We text-enable your current phone number so text messages are directed to our AI ordering system.

No. Voice calls continue to work exactly as they always have. Only text messages are redirected to the ordering system. Your phone bill, calling setup, and phone system remain completely unchanged.

The AI agent connects directly to your point-of-sale system (Square, Toast, or similar) and pulls your current menu, pricing, and availability in real-time. This ensures customers always see accurate information.

The agent automatically knows when items or modifiers are unavailable and won't allow customers to order them. Instead, it will suggest available alternatives to keep the ordering process smooth.

Yes! The agent understands natural language requests and can handle all your menu customizations including:

• Drink sizes - Small, medium, large, or any size options you offer
• Temperature - Hot or iced versions of drinks
• Milk alternatives - Oat milk, almond milk, soy milk, etc.
• Modifications - Extra shots, decaf, sugar-free syrups, extra foam
• Special requests - "Make that decaf" or "light ice" or any custom modifications

The agent knows your complete menu structure and can handle any combination of options you offer.

Payment is processed securely through your Stripe Payments account. Customers can have a card on file, and payment is collected immediately when they approve their final order. In cases where there is no card on file, we provide a mobile friendly checkout where customers can complete their order and store their card for later.

Once paid, orders automatically sync to your point-of-sale system (Square, Toast, etc.) just like online or mobile app orders. Your staff can start preparing the order immediately.

The agent can:

• Help build custom orders through conversation
• Answer questions about menu items and ingredients
• Provide pricing information
• Suggest alternatives for unavailable items
• Offer relevant add-ons or upsells
• Handle order modifications and special requests

Customers text naturally - no special commands needed. The agent responds conversationally, confirms understanding, shows running totals, and guides them to checkout. It's designed to feel like texting with a knowledgeable staff member.

The agent is trained to handle common questions about your business, but for complex issues or non-ordering inquiries, it can direct customers to call or visit in person.

We currently plan to integrate with Square & Toast.

If you don't have brick & mortar location, you can also create and manage a catalog of products within AudienceTap to use it as your POS tool.

Menu updates happen automatically through your POS system. When you add, remove, or modify items in your POS or mark them out of stock, the agent's knowledge updates accordingly.

No additional hardware is required. The integration works with your existing POS system and phone number. Everything runs through secure cloud-based connections.

Setup typically involves connecting to your POS system and text-enabling your phone number. Connecting to your POS system usually takes 15 mins. Text enabling your phone number can take 5 - 10 business days.

The SMS agent can handle multiple conversations simultaneously, helping manage rush periods when phone lines might be busy or staff is focused on in-store customers.

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Customers can even order while waiting in line so your staff spends less time taking orders and more time making drinks.